End User Support

Our client is a leading consulting firm with regional coverage, they are looking for an End User Support Engineer with solid experience in L2 support to join their team.

• Serve as the primary contact for Level 2 support staff station at HK Airport.
• Provide production and user support in accordance with the Service Level Agreement.
• Coordinate with the offshore support team to provide application support for the system.
• Assign problem investigations, bug fixes, and minor enhancements to offshore team members.
• Ensure the release plan and Incident Management System are up-to-date.
• Escalate issues to the Service Manager in a timely manner when necessary.
• Manage, track, and report on team work plans.

• Minimum of 2 years of IT work experience.
• Presentable with an outgoing personality.
• Committed to system support work.
• Experience in troubleshooting Windows workstations.
• Basic understanding of Java and Angular.
• Possess application support work experience is an advantage.
• Office hours: 09:00 - 18:00, Monday to Friday (excluding public holidays).
• On-call for S1/S2 incidents during non-office hours.
• Immediately Available is preferred

• Bachelor Degree of above in information technology or related.