• Assist business and function to apply operational risk management framework (ORMF) and tools to help identifying, assessing, monitoring and controlling operational
• Conduct reviews to identify possible operational risks, provide recommendations to address the control weakness and monitor the implementation progress of the remedial action(s)
• Support the implementation of Operational Resilience
• Support incident recovery arrangements
• Support the implementation of outsourcing and vendor

• Responsibility to ensure the efficient day to day operation of the Global Banknotes Operations outsourced vault facility. Functions include onsite vendor management, managing daily transaction fulfilment duties, managing transaction discrepancy process, reporting and analysis of workflow & procedural adherence.
• Provides guidance to employees within business regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.

• Perform full cycle of payroll services including monthly payroll and final payment calculation to ensure timely and accurate payments to employees  
• Assist in handling staff benefits administration, tax filing, compensation survey and HR audit.  
• Liaise with employment agencies for payroll service and administration
• Verify the payroll with service provider
• Prepare regular payroll related reports and ad-hoc payroll analysis for management review
• Provide other C&B administrative support and assist in ad hoc projects as assigned
• Support other HR functions, e.g. recruitment, engagement activities etc.

• to assist in coordinating with in-house IT staff, Information technology contractors and department to establish a new cloud-based system under a licensing programme, and carry out maintenance, modification and updating data services for a website and e-Forms
• to assist in carrying out the business facilitation measures under a licensing programme
• to assist in processing the license/permit applications and issue electronic mode of license/permit to the applicants
• to assist in reviewing reports
• to assist in monitoring and updating the files in the Electronic Record Keeping system
• to assist in checking the monthly store records submitted by the license holders and developing relevant database

Main Duties:

to assist in managing the registration system and enhancement of system for streamlining the registration process

to implement a scheme, such as creating the application form, guidelines, system reporting and work with the Finance Services Section for the refund process

to offer executive and logistical support in publicity events and placement of advertisements

to discharge any duties as required

• Provide reception and pantry services; 

• Perform receipt and dispatch services, by-hand deliveries; 

• Assist in stores and procurement matters; 

• Provide general clerical support to the office’s operations and general administration, e.g. filing, accommodation, inventory, data input; 

• Assist in maintaining meeting rooms booking, as well as setting up and tidying up of venue before and after meetings and events; and 

• Any other duties as required. 

• Handle and prioritise incoming documents, emails, files, correspondence,

• Lining up meetings and arranging logistics support for supervisor(s) and officers in attending meetings, events, duty visits etc.; 

• Provide secretarial support including answering telephone calls, taking messages, receiving visitors for supervisor(s), typing and filing, etc.; 

• Maintain an up-to-date diary of appointments for supervisor(s); 

• Provide general administration support and liaison with other bureaux / departments and external parties including updating reference materials, arranging claims of reimbursement on expenses and leave and passage allowance, collating returns, drafting routine documents and conducting information search; and 

• Undertaking any other secretarial duties as assigned by supervisor(s). 

Job description 

• Lead procurement operation and provide overall management of the centralized procurement function to deliver end to end services. 

• Ensure compliance with internal policies and procedures, corporate governance and regulatory requirements.

• Analyse their procurement needs and provide valuable input in business requirement, vendor specification and decision process.

• Support the next Generation ERP implementation exercise 

• Handle other ad hoc projects and assignments 

• Collect and analyze user requirement to prepare functional specifications
• Liaise with business users, vendor and internal IT team to ensure smooth delivery of the project
• Execute user acceptance testing including test planning, execution and defect management
• Initiate, liaise and negotiate with users to reach consensus on the requirements, delivery schedule and resource commitment

• Take part in various Project Management tasks such as liaising with internal and external business users
• Assist the preparation of Project Proposal and project related documentation in the capacity of Team Lead 
• Provide technical support in collaboration with other IT colleagues of the Authority 
• Perform user requirement study, system analysis and solution design 
• Manage vendors, business partners and contractors to deliver the IT solutions within the project timeline and cost
• Ensure the implementation of appropriate application architecture, standards and best practices in the development activities
• Study, refine, implement and help business growth by exploring and studying IT opportunities especially in CRM and Loyalty system . 
• Lead the support team providing support and maintenance to Corporate IT systems 
• Participate and support the Offshore Development Center (ODC) applications maintenance and enhancement

• Plan monthly roster for in-house senior and store detectives
• Supervise the performance for in-house senior and store detectives
• Collect data and footage for crime intelligence
• Liaise with other departments for crime detection and prevention 
• Provide training and coaching to frontline shop associate
• Conduct regular shop visit
• Prepare weekly OSD activities report