Business Application Support & Analyst

Our client is a global bank and they are looking for a Business Application Support & Analyst to join their team.

• The role involves mix of production support and business analysis.
• Conduct functional and technical support on Research Website, CRM, Research workflow & distribution system
• Work closely with vendor and global development & application support teams to ensure smooth delivery of functional and technical requirement.
• Conduct system Quality Assurance Testing and assist in User Acceptance Test. Perform production deployment and system upgrade
• Analyze business requirement and provide support & solution
• Assist in project rollout and communicate timelines to business stakeholders
• Management and tracking of daily production problems and user requests

• Good command of English and Mandarin
• Process automation with Python and Shell scripting.
• Experience in web-based application, web analytics and data security 
• Hands on experience on SQL.
• Hands on experiences on Excel / VBA and Java.
• Hands on experiences on Linux and Windows OS.
• Exposure to system monitoring tools like Dynatrace and Geneos
• Self-learner, diligent, dependable and result driven team player.
• Working experience on fast paced environment is an added advantage.
• Good communication and interpersonal skills.
• Excellent problem-solving skill.

• Degree in IT/Computer Science with 8+ years’ experience in software development and support