• 客戶服務熱線運作，包括解答查詢和處理投訴
• 更新系統中的客戶記錄
• 建立有關客戶互動和投訴的報告
• 提供行政支援和協助

• Ensure all customer touchpoints fulfill internal customer service standards  

• Provide administrative support to Sales team to facilitate a smooth operation and comply with audit requirements 

• Maintain a clean and amicable environment of the reception

• Support Showroom events and Car shows to be organized smoothly

• Perform Cashier role to verify the payment amount, and collect the payment accurately and faultlessly

• Any ad hoc duties as assigned by supervisor

-Handle inquiries/requests from customers or sales team e.g. prepare quotations, order processing, maintain/update customer data

-Act as multi-channel sales and actively promote company's values to customers with up and cross-selling

-Provide after sales service including pick-up service, goods returns and repair requests

-Serve customers with First-Contact-Solution mindset and solve problems/complaints within empowerment

-Closely partner with different departments to serve customers

-Drive internal process improvement for better customer eng

• To take up various posts including operation posts at the workplaces
• To handle customers’ enquiries & complaints 
• To provide high quality customer services and value added service 
• To handle all necessary tasks relating to membership program including cross selling and member recruitment
• To assist the event promotion and redemption activities
• Other duties assigned by Supervisor

• Support to acquire ICT products maintenance services contracts and maintain customer relationship for assigned customer accounts
• Strive to win-back untapped service users to increase service revenue and market share of the Company
• Manage the service sales cycle from service selling to service contract completion
• Liaise with customers and internal counterparts to deliver the service contracts and payments
• Candidates with less experience will be considered for the position of Senior Service Executive

• 負責推廣健身/瑜珈中心服務

• 協助了解客人需要為客人度身訂造訓練計劃及私人健身/瑜珈課程

• 提供優質的客戶服務, 解答各種查詢

• Provide general reception duties such as receiving enquiries from the general public

and relay the messages to appropriate staff for handling.

• Greet visitors and handle reception matters

• Provide administrative and clerical support including courier service, incoming and

outgoing mailing services, document preparation and sorting the letters according

to Divisions / Sections for the distribution of OA.

• General support for Scheme Applicants:

1. Facilitate schemes applicants with QR code letters or walk-in applicants in

using the Queueing Machine for tickets printing.

2. Relay inquiries to corresponding Scheme Officer.

3. Assist in coordinating the daily antiseptic cleaning for the interview booths with

outsourced cleaning staff as necessary.

• Assist in other administration du

•提供禮賓客戶服務, 解答客人查詢

•協助處理禮品換領, 核對消費單據及登記積分等

•協助客人登記成為會員, 介紹會員活動及優惠

• 向客人介紹店內家電產品
• 提供專業意見
• 介紹電子儲分計劃及使用電子帳單