Growth Expert - Customer Service

Our client is an American mobility as a service provider looking for a Customer Services / Operations Assistant to join their team.

• Assist driver partners through the onboarding process and walk them through the app in the most efficient way possible
• Help existing partners troubleshoot any issues they experience
• Be the advocate of Uber’s technology and communicate to potential partners
• Maintain a professional relationship with key partners
• Provide timely updates and user feedback to support the strategy

• Self-driven, willingness to work in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
• Strong communication skills whether through phone or text messaging
• Fluency in Cantonese is a must, fluency in English is preferred
• Ability to persuasively demonstrate product and industry knowledge to users
• Strong interpersonal skills to build and maintain relationships
• Good knowledge of the industry is a plus
• 1 year experience in the customer service industry
• Preferably have call handling experience

Shift Schedule

• Willingness to work in shifts and (rotating weekend offs, work shift during public holidays -- total workin